Policy information
Returns & Refunds Policy
At Orthostate, we are committed to supplying quality orthodontic products in accordance with Australian Consumer Law (ACL).
1. Change of Mind
Orthostate does not accept returns, exchanges or refunds for change of mind, incorrect product selection, size, prescription, quantity or products no longer required.
Customers are responsible for reviewing their orders before purchase.
2. Faulty or Incorrect Products
If a product is faulty, damaged, incorrectly supplied or not as described, please contact us.
Where applicable under Australian Consumer Law, customers may be entitled to a repair, replacement or refund depending on the nature of the issue.
3. Medical Device Hygiene
For safety and hygiene reasons, we do not accept voluntary returns of opened, used or unsealed products.
This does not affect your statutory rights under Australian Consumer Law.
4. Claims & Returns
To report an issue, please contact Orthostate with your order number, product details, batch number (if available) and a description of the problem.
Please retain the affected product where possible and contact us for return instructions.
Reasonable return shipping costs will be covered where required by law.
5. Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law that cannot lawfully be excluded.
For general enquiries, you can also reach us via Contact & Support.