Help centre
FAQs
Quick answers to common questions about ordering, shipping, and returns.
Orthostate supplies orthodontic products to dental and orthodontic professionals across Australia.
Yes. Free standard shipping is available on orders of AUD $300 or more. Shipping fees apply to orders below $300.
Orders placed and paid before 12:00 PM AEST, Monday to Friday, are generally dispatched the same business day, excluding public holidays.
Yes. Express shipping is available to eligible destinations. Delivery times depend on Australia Post services and cut-off times.
We do not accept returns or exchanges for change of mind or incorrect product selection. Your rights under Australian Consumer Law remain unaffected.
Yes. Please contact Orthostate through our Contact & Support page for bulk orders and quotations.
Yes! Orthostate offers access to a wide range of orthodontic products beyond our current online catalogue. If you're looking for a specific product, size or variation, please contact us with your requirements.
Our team will confirm availability and provide an estimated delivery timeframe before you place your order.
Can’t find what you need? Reach out via Contact & Support.